This is starting to be a common question and common solution that needs to be addressed.
Make sure you are only putting ONE shell, ONE graphic, ONE mylar and ONE collet in the machine.
If you put more than one of any of these, your machine will more than likely get jammed. Especially more than one shell.
If you can not get the shell out of the upper die with needle nose pliers, you will have to ship the machine back to Tecre with instructions on how to return the machine. This type of repair is due to user error.
****The customer is responsible for all shipping charges. ****
We are not trying to rain on anyones parade, we can’t be responsible for misuse of the machine. These machines are not toys.
HOT OFF THE EMAIL – A customer just told me that he was having problems where the mylar was not crimping properly. His solution was wiping a little WD-40 on the dies and it worked. Ron’s note after he fixed his machine,
” PS… Now that this thing is kicking out great buttons I love it. Nice design and easy to use. ”
NOTE: We know it is possible to put two pieces of mylar in the machine and it still work, but be careful. I recently spoke to someone that had about 5+ pieces stuck and couldn’t get the handle back up.
ANOTHER QUICK NOTE: We also suggest using Silicone Paste or Spray to lubricate the die also. I think the WD-40 may dry out sooner and leave you in the same situation faster. It’s more common for people to have WD-40 around the house, that is why I suggest it first just to show that a lubricant will really work on the machine.
Thank you for reading and responding below, you guys are great!!
Your machine might even be stuck. Watch the video below to see if this helps.